Privacy and Cookie Policy

Last updated: September 17, 2026

This policy explains how ARAUZO BROTHERS, a French limited liability company (SARL), operator of the Ours Furtif brand and website, collects, uses and protects your personal data when you use the website, place an order, create an account, contact our customer service, subscribe to our newsletter or participate in a promotional operation.

1. Data Controller

The data controller responsible for processing personal data is:

ARAUZO BROTHERS
French limited liability company (SARL)
RCS Meaux No. 885 168 963
Email: contact@oursfurtif.com

2. Data We May Collect

Depending on how you use the website, we may process:

• your first and last name;
• your email address and telephone number;
• your billing and delivery addresses;
• information relating to your customer account;
• information relating to your orders and the products purchased;
• your order number or reference;
• your communications with our customer service;
• information necessary to process a return or refund;
• your newsletter subscription or unsubscription;
• information necessary for your participation in a promotional operation;
• certain technical and browsing information, including information collected through cookies or similar technologies.

We endeavour to collect only the data necessary for the purposes described in this policy.

3. Orders and Customer Relations

When you place an order on our website, we use the necessary information to:

• process and prepare your order;
• manage payment and invoicing;
• ensure delivery;
• manage returns, refunds and after-sales service requests;
• manage our customer relationship;
• comply with our accounting, tax and legal obligations;
• prevent and address fraud, abuse or disputes.

Depending on the circumstances, these processing activities are based on the performance of the contract, compliance with our legal obligations and our legitimate interest in preventing fraud and defending our rights.

Certain data relating to orders must be retained for the periods required by applicable regulations.

4. Payments

Payments are processed by the payment service providers available when placing an order.

ARAUZO BROTHERS does not retain your complete bank card details. The information necessary for payment is processed directly by the relevant payment service providers in accordance with their own security and privacy policies.

5. Customer Account

When you create an account, we process the data necessary for its creation, authentication and management.

This data is used, in particular, to facilitate access to your information and order history.

You may request the deletion of your account by contacting us at contact@oursfurtif.com. However, certain information may be retained where required by law or where necessary for the establishment, exercise or defence of legal claims.

6. Customer Service and Contact Forms

When you contact us, we use the information you provide to respond to your request and follow up on it.

The information is retained for as long as necessary to process your request and, where necessary, for an additional period to allow us to manage the customer relationship or defend our rights.

7. Promotional Operations

When you participate in an Ours Furtif promotional operation, we may process, in particular, your first name, email address, order number, participation date and the result of your participation.

This information may be used to:

• verify your eligibility;
• prevent multiple or fraudulent entries;
• determine and record the result of your participation;
• provide the benefits, promotional codes or refunds offered as part of the operation;
• manage participation, refunds and any related claims.

In order to limit the amount of data retained, certain information may be pseudonymised, for example by replacing a complete email address with a masked version.

Data necessary to verify the integrity of an operation may be retained for the duration of the operation and then for a reasonable period to manage its closure and any related claims. Statistics that have been rendered truly anonymous may be retained without any specific time limit.

The specific terms applicable to each operation are set out on the relevant page or in the corresponding rules.

8. Newsletter and Marketing Communications

When you subscribe to the Ours Furtif newsletter, we may use your first name and email address to send you, in particular:

• advice and content relating to our products and the Ours Furtif universe;
• information about our new products;
• commercial offers;
• promotional codes;
• benefits reserved for subscribers.

Where required, these communications are sent on the basis of your consent.

You may unsubscribe at any time using the link provided in each email or by contacting us at contact@oursfurtif.com.

Your contact details used for the newsletter are retained for as long as you remain subscribed. After you unsubscribe, certain minimal information may be retained where necessary to respect your choice not to receive further communications.

We do not sell your contact details to third parties.

9. Brevo

We use Brevo to manage certain contacts, our mailing lists and our email communications.

In this context, certain data such as your email address, first name or certain information relating to your relationship with Ours Furtif may be processed by Brevo on our behalf.

10. Cookies and Similar Technologies

The website uses cookies and similar technologies to ensure its proper operation and, with your consent where required, to measure its audience and understand how the website is used.

Essential Cookies

Certain cookies are necessary for the operation of the website and do not require your consent. They may be used, in particular, to:

• remember the selected language;
• ensure the shopping cart functions correctly;
• allow you to log in to an account;
• enable the use of comments or reviews;
• provide certain security and fraud-prevention functions;
• remember your cookie preferences.

Analytics and Statistics Cookies

With your consent, we use Google Analytics 4, in particular, to measure website traffic and better understand how the website is used.

We also use WooCommerce attribution features to understand the origin of visits and orders.

Trackers requiring your consent are only activated after you have given your consent. The CNIL states that consent must be obtained before the relevant trackers are stored or read and that users must be able to accept, refuse and withdraw their consent easily.

Managing Your Preferences

During your first visit, our cookie management tool allows you to:

• accept optional cookies;
• refuse them;
• customise your preferences.

You can subsequently change your choice using the preference management button available here: Manage my cookie preferences.

Your choice is currently retained for 30 days. You may change or withdraw your choice at any time using the preference management tool available on the Website.

Detailed Cookie List

The list below is updated by our cookie management tool and indicates, in particular, their purpose and duration:

11. Recipients and Service Providers

Your data is accessible only where necessary for the performance of the relevant tasks.

It may, in particular, be disclosed to:

• authorised persons within ARAUZO BROTHERS;
• our hosting provider;
• our payment service providers;
• service providers involved in preparing or delivering orders;
• Brevo for the relevant services;
• Google for audience measurement services activated with your consent;
• sales platforms such as Amazon where necessary to process an order, refund or related request;
• our accounting, legal or administrative service providers where necessary;
• competent authorities where required by law.

We do not sell your personal data.

12. Hosting

The website is hosted by Hetzner Online GmbH in Germany.

Appropriate technical and organisational measures are implemented to protect data against unauthorised access, loss, alteration or disclosure.

13. International Transfers

Some of our service providers may process data outside the European Economic Area.

Where necessary, such transfers are governed in accordance with applicable regulations, in particular through an adequacy decision of the European Commission or appropriate safeguards such as Standard Contractual Clauses.

14. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected and, where necessary, for the periods required by our legal obligations or necessary for the establishment, exercise or defence of our rights.

In particular:

• data relating to orders is retained in accordance with applicable accounting, tax and commercial obligations;
• customer account data is retained for as long as necessary to manage the account and customer relationship, subject to applicable legal obligations;
• requests submitted to customer service are retained for as long as necessary to process and follow up on them;
• data used for the newsletter is retained for as long as you remain subscribed, subject to information necessary to manage an unsubscription;
• data relating to promotional operations is retained for as long as necessary for the operation and verification of the promotion, and then for a reasonable period to allow for its closure and the handling of any claims;
• cookie choices are retained for 30 days.

The GDPR requires personal data to be retained for a limited period according to the purpose for which it is processed, rather than being retained indefinitely.

15. Security

We take appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access.

Access to data is limited to persons and service providers who need it in the course of their duties.

16. Your Rights

In accordance with applicable data protection regulations, depending on the circumstances, you may exercise:

• your right of access to your data;
• your right to rectification;
• your right to erasure;
• your right to restriction of processing;
• your right to object;
• your right to data portability;
• your right to withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

To exercise your rights or ask a question about your personal data, you can contact us at:

contact@oursfurtif.com

In order to protect your data, we may ask you to provide information allowing us to verify your identity where necessary.

17. Complaints to the CNIL

If you believe that your rights relating to your personal data have not been respected, you may lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL), the French data protection authority.

18. Third-Party Services and Websites

The website may contain links to websites or services operated by third parties.

When you leave our website or use an independent third-party service, the processing of your data may be subject to that third party’s own terms and privacy policies.

19. Changes to This Policy

We may amend this policy to reflect changes to the website, our services, our service providers or applicable regulations.

The last updated date shown at the top of this page indicates the version currently in effect.