Terms and Conditions of Sale
Terms and Conditions of Sale
Last updated: 19 September 2026
Article 1 – Purpose and Scope
These Terms and Conditions of Sale (“Terms and Conditions”) govern the sale of products through the oursfurtif.com website, operated by:
Arauzo Brothers
French limited liability company (SARL) with a share capital of €1,000
Registered office: 35 rue du Met, 77600 Bussy-Saint-Martin, France
Meaux Trade and Companies Register (RCS): 885 168 963
SIREN: 885 168 963
EU VAT No.: FR78885168963
Email: contact@oursfurtif.com
These Terms and Conditions apply to all orders placed through the website.
By placing an order, the customer accepts these Terms and Conditions.
Certain provisions of these Terms and Conditions apply specifically to consumers within the meaning of the French Consumer Code. Where the customer acts for professional purposes, the mandatory provisions protecting consumers do not apply.
Article 2 – Products
The essential characteristics of the products are presented on the corresponding pages of the website.
Photographs, illustrations and representations of the products are intended to present them as accurately as possible. However, slight differences in presentation, colour or appearance may exist and shall not constitute a lack of conformity where they do not affect the essential characteristics of the product.
The customer must review the characteristics, precautions for use and any restrictions applicable to the product before placing an order.
Where the sale, possession, transport or use of a product is subject to an age requirement or legal restriction in the country of destination, the customer is responsible for ensuring compliance with the regulations applicable to them.
Ours Furtif reserves the right to refuse an order where the sale or shipment of the product would be prohibited by applicable regulations.
Article 3 – Orders
The customer may place an order with or without creating a customer account.
Before finally confirming the order, the customer may review its details and total price and correct any errors.
Confirmation of the order entails an obligation to pay.
Once the order has been confirmed, a confirmation is sent to the email address provided by the customer when placing the order.
Ours Furtif reserves the right to refuse or cancel an order for a legitimate reason, including in the event of fraud or attempted fraud, a payment issue, manifestly incorrect information or a previous dispute concerning payment for an order.
Article 4 – Prices
Prices are displayed in the currency shown on the website and include all applicable taxes where required by applicable regulations.
Any applicable delivery charges are indicated to the customer before final confirmation of the order.
For international deliveries, customs duties, import taxes, customs clearance fees or other charges may be imposed by the competent authorities or bodies in the country of destination. Unless otherwise stated at the time of ordering, these amounts are not included in the price charged by Ours Furtif and remain payable by the recipient.
Ours Furtif may change its prices at any time. The price applicable to an order is the price displayed at the time the order is confirmed.
Article 5 – Payment
Payment is made at the time of ordering using the payment methods offered on the website, including bank card, Apple Pay or Google Pay, via the WooPayments payment solution.
The payment methods actually available are those displayed to the customer during checkout.
Payment is due in full at the time of ordering.
The order may be suspended or cancelled if payment is declined by the bank or payment service provider.
Article 6 – Preparation, Dispatch and Delivery
Ours Furtif prepares orders and hands them over to the carrier within a maximum of 3 business days from confirmation of the order, unless a different timeframe is expressly indicated to the customer before the order is placed.
The delivery times indicated on the website are estimates based in particular on the destination and the carrier used.
These estimates do not deprive consumers of their delivery rights under the applicable provisions of the French Consumer Code. Ours Furtif remains required to deliver the goods on the date or within the period indicated to the consumer. Where no delivery date or period has been indicated or agreed, the goods shall be delivered without undue delay and no later than thirty days after conclusion of the contract.
Ours Furtif delivers to the countries and territories offered during checkout.
The customer must provide an accurate and complete delivery address. The customer is responsible for checking the information provided before confirming the order.
Where an error or incomplete information attributable to the customer results in the parcel being returned or requires a new shipment, the additional costs directly incurred may be charged to the customer to the extent permitted by applicable regulations.
Article 7 – Receipt, Damaged Parcels and Transfer of Risk
The customer is encouraged to check the condition of the parcel and products upon receipt.
If a parcel is damaged, open or shows a visible irregularity, the customer is advised, where possible, to make specific reservations with the carrier and to contact Ours Furtif as soon as possible, ideally providing photographs of the parcel and the product concerned.
Failure to make reservations with the carrier does not deprive consumers of their statutory rights against Ours Furtif.
Where the carrier has been proposed by Ours Furtif, the risk of loss of or damage to the product passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
Article 8 – Right of Withdrawal
The consumer has 14 days from receipt of the product to exercise the right of withdrawal without having to provide a reason for the decision.
Where an order covers several goods delivered separately, or a good consisting of several lots or pieces delivered separately, the withdrawal period runs from receipt of the last good, lot or piece.
The consumer may exercise the right of withdrawal using the functionality provided for this purpose on the following page:
https://oursfurtif.com/en/returns/
The consumer may also notify Ours Furtif of the decision to withdraw by means of any unambiguous statement sent to contact@oursfurtif.com, or use the model withdrawal form provided in the appendix to these Terms and Conditions.
Where the consumer uses the online withdrawal functionality made available on the website, an acknowledgement of receipt of the request is sent on a durable medium in accordance with applicable regulations.
After communicating the decision to withdraw, the consumer has a maximum of 14 days to return the product or products concerned in accordance with the instructions provided.
The direct costs of returning the goods are borne by the consumer when exercising the right of withdrawal.
The consumer may examine and handle the product to the extent necessary to establish its nature, characteristics and proper functioning.
The consumer may be held liable for any diminished value of the product resulting from handling other than that necessary for such examination.
Accordingly, where a product has been used beyond what is necessary for a simple examination and has diminished in value as a result, including due to signs of wear, damage, soiling, scratches or other alterations attributable to such use, the refund may be reduced by an amount corresponding to the actual diminished value, in accordance with applicable regulations.
Article 9 – Refunds in the Event of Withdrawal
Where the right of withdrawal is validly exercised, Ours Furtif refunds the consumer the amounts paid in respect of the order concerned, including the initial delivery costs corresponding to the standard delivery method offered, no later than 14 days from the date on which Ours Furtif is informed of the decision to withdraw.
Where the consumer has expressly chosen a delivery method that is more expensive than the standard delivery method offered, Ours Furtif is not required to reimburse the additional costs resulting from that choice.
For sales of goods, Ours Furtif may withhold the refund until the goods have been recovered or until the consumer provides evidence that they have been sent back, whichever occurs first.
The refund is made using the same means of payment as that used for the original transaction, unless the consumer expressly agrees to another means of payment and provided that the refund does not result in any fees for the consumer.
The direct costs of returning the goods remain payable by the consumer in the case of a simple exercise of the right of withdrawal.
This provision does not apply to any costs associated with returning a defective or non-conforming product under a statutory guarantee.
Article 10 – Exceptions to the Right of Withdrawal
In accordance with applicable regulations, the right of withdrawal may not, in particular, be exercised for contracts relating to:
- goods made to the consumer’s specifications or clearly personalised;
- goods liable to deteriorate or expire rapidly;
- sealed goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- more generally, goods and contracts for which the law provides an exception to the right of withdrawal.
Any exception to the right of withdrawal applies only where the corresponding legal conditions are actually met.
Article 11 – Statutory Guarantees
Arauzo Brothers is responsible for the statutory guarantees applicable to products sold to consumers.
Professional responsible for the guarantees:
Arauzo Brothers
35 rue du Met
77600 Bussy-Saint-Martin
France
Email: contact@oursfurtif.com
Products benefit in particular from the statutory guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code and the statutory guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
Statutory Guarantee of Conformity
The consumer has a period of two years from delivery of the goods in which to invoke the statutory guarantee of conformity if a lack of conformity appears.
During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the period of supply provided for in the contract.
Where applicable, the statutory guarantee of conformity requires the professional to provide the updates necessary to maintain the conformity of the goods.
The statutory guarantee of conformity entitles the consumer to repair or replacement of the goods under the conditions provided by law, free of charge and without significant inconvenience to the consumer.
If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee.
If the consumer requests repair of the goods but the seller requires their replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are provided.
In the circumstances provided for by law, particularly where bringing the goods into conformity is impossible, refused, carried out late, causes significant inconvenience or where the lack of conformity persists despite an attempt to bring the goods into conformity, the consumer may be entitled to a price reduction or termination of the contract.
Where the lack of conformity is sufficiently serious, a price reduction or termination of the contract may be available without the consumer first having to request repair or replacement of the goods.
However, the consumer is not entitled to terminate the sale where the lack of conformity is minor.
Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining guarantee period until the repaired or replacement goods are delivered.
Rights relating to the statutory guarantee of conformity arise from Articles L.217-1 to L.217-32 of the French Consumer Code.
Statutory Guarantee Against Hidden Defects
The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code.
This guarantee may be exercised within two years from discovery of the defect, subject to the conditions provided by law.
It may in particular entitle the consumer to a reduction in the price if the goods are retained, or to a refund of the price in exchange for returning the goods.
The implementation of the statutory guarantees is without prejudice to any other rights enjoyed by the consumer under applicable regulations.
Article 12 – Liability
Ours Furtif is responsible for the proper performance of its obligations in accordance with applicable regulations.
However, Ours Furtif cannot be held liable for damage resulting in particular from misuse of the product, use contrary to its intended purpose, instructions or communicated precautions, modification of the product by the customer, or an event constituting force majeure.
The customer is responsible for complying with the safety rules and regulations applicable to the use, transport or possession of the products purchased.
Nothing in these Terms and Conditions is intended to exclude or limit any mandatory rights enjoyed by consumers.
Article 13 – Personal Data
Personal data collected in connection with orders and the commercial relationship are processed in accordance with applicable personal data protection regulations.
The customer may consult the Privacy and Cookies Policy available on the website for information concerning, in particular, the purposes and legal bases of processing, retention periods and how to exercise their rights.
Article 14 – Complaints
For any question, difficulty or complaint relating to an order, the customer may contact Ours Furtif at:
To facilitate processing of the request, customers are advised to provide their order number and, where relevant, any information or photographs that may help identify the issue encountered.
Article 15 – Consumer Mediation
In the event of a dispute, the consumer is invited to first submit a written complaint to Ours Furtif in an attempt to reach an amicable solution.
Following this prior step and in the absence of a satisfactory solution, the consumer may refer the matter free of charge to the consumer mediator to which Arauzo Brothers belongs:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France
Email: declarer-un-litige@cm2c.net
Website: https://www.cm2c.net/
The consumer may submit a mediation request directly online through the CM2C website.
Consumer mediation is free of charge for the consumer, subject to compliance with the eligibility requirements laid down by applicable regulations.
Article 16 – Governing Law and Dispute Resolution
These Terms and Conditions are governed by French law.
Where the customer is a consumer residing in another country, this choice of law does not deprive the customer of the protection afforded by the mandatory provisions of the law that would apply in the absence of this choice.
In the event of a dispute involving a consumer, the competent courts are determined in accordance with the applicable legal rules.
For professional customers only, and subject to any applicable mandatory provisions, any dispute relating to the formation, interpretation, performance or termination of the contractual relationship shall fall within the jurisdiction of the Commercial Court of Meaux.
Article 17 – Professional Customers
Where the customer acts for purposes falling within the scope of their professional activity, the provisions of the French Consumer Code reserved for consumers do not apply.
Any payment terms granted to a professional customer are those indicated on the invoice or agreed between the parties.
In the event of late payment by a professional customer, the penalties and compensation provided for under the applicable provisions of the French Commercial Code may be charged.
Article 18 – Amendments to the Terms and Conditions
Ours Furtif reserves the right to amend these Terms and Conditions at any time.
The Terms and Conditions applicable to an order are those made available to and accepted by the customer at the time the order is placed.
Appendix – Model Withdrawal Form
Please complete and return this form only if you wish to withdraw from the contract.
For the attention of:
Arauzo Brothers
35 rue du Met
77600 Bussy-Saint-Martin
France
Email: contact@oursfurtif.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s):
(only if this form is submitted on paper)
Date:
(*) Delete as appropriate.